Refund policy: Once confirmed, a ticket purchased on (“Ticket”) may not be cancelled, exchanged or refunded. Tickets are confirmed when full payment is received and when a confirmation e-mail together with an e-ticket is sent to you.


Before proceeding with your ticket purchase please read the Terms and Conditions of Purchase (the “Terms & Conditions”) carefully. These Terms & Conditions form the basis of the contract between you (“Ticket Buyer”) and Ticketxx.

1. No Cancelations, Exchanges or Refunds

a. Once confirmed, a ticket purchased on may not be cancelled, exchanged or refunded.

b. Tickets are confirmed when full payment is received and when confirmation e-mail together with an e-ticket is sent to you.

2. No Reselling

a. Tickets must not be resold or offered for resale at a premium (including via online auction websites) or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, either by the original Ticket purchaser or any subsequent bearer.

3. E-Tickets

The e-ticket sent with your confirmation e-mail shall be your valid pass to the event and should be printed out and presented at the gate or box office from two (2) hours prior to the commencement of the event in order for you to gain admission.

4. Event Changes

a. Information, performance and event dates are subject to change. Tickexx is not responsible for any cancellation or rescheduling of events or for any changes in the program or performance.

b. In the case of an event itself being cancelled or postponed you will be refunded the amount paid by the event promoters, organisers or agents, less any administration and handling fees.

c. Tickexx reserves the right to retain any administration fees and charges incurred.

d. However, if an event or a portion thereof is cancelled or postponed after it has commenced, Ticket holders will not have the right to exchange or receive a refund on Tickets.

5. Price Changes

All prices are subject to change at any time and from time to time without prior notice until your Ticket purchase is confirmed.

6. Payment in Full

b. Once a booking has been paid in full and has been deemed confirmed, Tickets cannot be exchanged, cancelled or refunded.

7. Tickexx Disclaimer and Limitation of Liability

a. The event organisers, promoters, suppliers or agents provide all Tickets, event information, performance and dates on

b. Any cancellation, postponement or alteration of any kind to an event is the responsibility of the event organisers, promoters, suppliers and/or agents and Tickexx disclaims any and all liability for any loss or damage suffered as a result of such cancellation, postponement or alteration.

c. Tickexx shall not be liable, apart from non-excludable liability, for any injury, death, damage, loss, accident, delays, generally or irregularity which may be occasioned either by reason of any defect in any venue, or vehicle or through the acts or omissions, defaults whether negligent or otherwise, of companies or persons engaged in connection with your Ticket purchase over whom we have no direct and exclusive control over.

d. Tickexx shall not be liable whether in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

8. Responsibility of Tickexx

Tickexx, agrees to offer its services to the ticket purchaser as an event ticketing website via Tickexx is acting as an intermediary for promoters, organisers, suppliers and/or agents in selling event services or in accepting bookings for event services, which are not directly supplied by Tickexx.

9. Lost Tickets

a. When allocated seating Tickets are lost or stolen the Ticket purchaser or holder must be able to produce proof of the original purchase prior to a replacement Ticket being issued.

b. Replacement of lost tickets is subject to the event venue, organisers, promoters, suppliers and/or agents lost ticket replacement terms and conditions.

c. Tickexx reserves the right to charge an administration fee if a replacement Ticket needs to be issued.

d. Tickexx reserves the right not to replace Tickets where seating is not allocated (general admission)

10. Independent Contractors

a. Promoters, organisers, suppliers or event agents acting as independent contractors and not as agents or employees of Tickexx render services provided in conjunction with these events.

b. Tickexx therefore shall not be responsible for any breach of contract or for any intentional or negligent action or omission on the part of such promoters, organisers, suppliers, and/or event agents which result in any loss, damage, delay or injury to the ticket purchaser, ticket holders or their travel companions.

11. Third Party Information

a. Tickexx has utilised information provided by third parties and all attempts have been made to ensure the accuracy of this information.

b. Alterations and amendments to such information may occur at any time and from time to time

c. Tickexx shall not be responsible for the accuracy of information provided and any alteration or amendment to such information.

12. Independence

Tickexx is an independently owned and operated business. Any reference to specific events by Tickexx is not intended to imply nor should it be understood or assumed that Tickexx is endorsed by, sponsored by, approved by or otherwise affiliated with the organisers, promoters and/or sponsors of such events.

13. Enforceability

If any part of these Terms & Conditions is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder shall remain in full force and effect.

14. Laws and Jurisdiction

The laws of Malaysia govern these Terms & Conditions. You irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.