Ticket Purchase FAQ

  1. How do I purchase tickets?
    You have to sign up for an account and login before proceed to click “Buy Now” on the event you want to attend and follow the on-screen instructions. Your information and details are kept in a secure transaction, so you don’t have to worry about them.

  2. What sort of payment method accepted?
    We accept online banking for Malaysia & Thai bank, Visa/ Master/ AMEX debit & credit card and Alipay.

  3. Is there a limit to the tickets I purchase online?
    Ticket limits may vary depending on the event.

  4. How does the electronic ticket (e-ticket) work?
    There is unique QR code on every ticket purchased. You can present your electronic ticket at the event gate where the gate staff will check your ticket and provide entry

  5. Where do I retrieve my electronic ticket (e-ticket)?
    Upon successful purchase with payment, you can always retrieve your e-ticket by login to your account under e-ticket.

  6. Do I need to print out the electronic ticket (e-ticket)?
    You can present the e-ticket from your mobile or digital devices.

  7. Can I upgrade or downgrade my ticket?
    No. All sales are final.

  8. If we are buying in a group of us and we are arriving separately, can we present our e-ticket separately?
    Yes, the individual e-ticket can be printed and passed to your group members and the access control will check the e-ticket/ QR code and allow the entries at different times. Please take note that one e-ticket/ QR code is granted for single entry only. If the e-ticket/ QR code is detected as used or claimed, entry will be denied.

  9. If I am unable to attend the event, can I get a refund for my ticket?
    No. All sales are final and there are no refunds.

  10. What happen if an event is cancelled or postponed?
    Tickexx is not responsible for any event cancellation or postponement. Event promoters will have to address this matter in their terms and conditions directly to you, the ticket buyer. Tickexx will however require event promoters to inform ticket buyers on details of event change or postponement or cancellation.

  11. If I have any enquiries, whom do I contact?
    Please email us at [email protected]